Return Policy
Shipping
Our products are shipped via Canada Post. Please allow 48-72 hours processing time ahead of shipment.
If you have any questions or issues, contact us at shop@smokehouse.ca
Returns
Returns will be accepted for up to 14 days of the customer’s receipt or tracking number on items.
You, as a Customer, are obliged to inform us via email before you return the item. A shipping label will be sent for you to return the item if the following has occurred. Otherwise, you the customer, will be responsible for the shipping cost.
- Received the wrong item
- Item arrived not as expected (ie. damaged packaging)
- Item had defects
The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.